DELIVERY

Inspection upon arrival

• Transport is arranged on your behalf and the quoted price should be accepted by the purchaser. Our delivery includes insurance.

• When delivery of your bath is taken, please check it while still in its crate (you can remove the plastic protection cover at that stage). Take pictures of any damage (chips, cracks, scratches). Any claims for chipped or damaged items that have been removed from their crates will not be accepted.

• If your product is fully packed and concealed within a wooden box, we understand you might not be able to inspect it within 48hrs of delivery. However please report any damage to the wooden box itself with pictures.

• For basins, please open cartons to inspect products.

• You have 48 hours following the delivery to report these damages to info.nsbw@gmail.com

Handling and storage

• Do not store any of the products outside without proper protection as they may stain from leaves or other outdoor elements falling into the bath/basin. Store on a flat surface, cover the product and store away from the work area to help avoid any damage.

• Care should be taken with the handling of the bath and basins as they are fragile and may crack or chip if shocked or dropped.

• The crate used to transport your bath is also of great assistance for the handling of the bath. Your bath must remain in its crate until it reaches its final location. It should also remain under a plastic protection sheet until it its ready to be installed to prevent damage while other trades are working in the room/area.

• The bath is very sensitive to point load. Placing it on end with all the weight on one point can cause damage and cracking.